Common questions, answered.
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What should I ask a general contractor before hiring?+
Ask about licensing and insurance, written estimates with line items, the schedule and key milestones, who the on-site project manager will be, how change orders are handled, and what warranty is included on workmanship and materials.
Are you licensed and insured?+
Yes. TLC General Contractors Inc. is fully licensed and insured in Massachusetts, OSHA certified, and carries liability insurance. We pull all required permits for your project.
Do you offer free estimates?+
Yes — we provide free, no-obligation estimates within 24–48 hours of your initial consultation.
Do you offer financing?+
Yes. We partner with reputable lenders so qualified homeowners can finance projects with competitive terms. Ask us during your estimate.
What areas do you serve?+
We're based in Peabody, MA and serve the entire North Shore and South Shore of Boston, including Danvers, Beverly, Salem, Topsfield, Middleton, Reading, North Reading, Lynnfield, Saugus, Melrose, Andover, North Andover, Wakefield, Rowley and Swampscott.
What should I do if I have concerns during the project?+
Talk to your project manager right away. We hold weekly check-ins and respond to calls and texts the same business day. Catching small things early is always cheaper than fixing them at the end.
How can I ensure my project stays within budget and on schedule?+
Start with a detailed scope and a line-item estimate (not a lump sum). Make selections early, avoid mid-project scope changes, and put any agreed change in writing as a change order. We help our clients do all of this.
What happens if there are changes or unforeseen issues during the project?+
Renovations sometimes uncover surprises behind walls. We document the issue, present options with pricing, and only proceed after you approve a written change order. No surprise charges at the end.
What is your warranty?+
We back our work with a 1-year warranty on workmanship and materials, in addition to any manufacturer warranties on installed products.
What languages do you speak?+
Our team speaks English, Spanish and Portuguese.
Let's plan your project.
Tell us about your home and we'll send a free estimate within 24–48 hours.